At Canna Health Shop (https://cannahealthshop.co.za/), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the South African Protection of Personal Information Act (POPIA).
By using our website, you consent to the practices described in this policy.
- Information We Collect
We collect personal information that you provide voluntarily when you interact with our site, including:
Identity & Age Verification: Full name, date of birth, or ID number (to ensure you are 18 years or older).
Contact Information: Email address, phone number, and physical/delivery address.
Transaction Data: Details about products purchased and payment confirmations (note: credit card details are typically handled by secure third-party payment gateways like PayFast or Yoco and are not stored by us).
Technical Data: IP address, browser type, and cookies used for site functionality and analytics.
- Purpose of Collection
We process your personal information for the following reasons:
Fulfillment: To process, ship, and deliver your orders.
Compliance: To verify that customers meet the legal age requirement (18+) for cannabis products in South Africa.
Communication: To send order updates, respond to inquiries, or send newsletters (only if you have opted in).
Safety & Security: To prevent fraudulent transactions and ensure the security of our platform.
- Sharing Your Information
We do not sell or rent your personal data. We only share your information with trusted third parties necessary to run our business, such as:
Courier Services: To deliver your orders to your doorstep.
Payment Processors: To securely process your transactions.
IT & Hosting Providers: To maintain our website and database.
Legal Authorities: If required by law or to protect our legal rights.
- Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or theft. This includes:
SSL Encryption: To protect data transmitted through our website.
Access Controls: Ensuring only authorized personnel can access customer data.
- Your Rights (Under POPIA)
As a South African consumer, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request that we delete your data (subject to legal record-keeping requirements).
Object: Object to the processing of your data for direct marketing.
- Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, though disabling them may affect site functionality. - Age Restriction
Canna Health Shop is strictly for individuals aged 18 and older. We do not knowingly collect information from minors. If we discover that a minor has provided information, it will be deleted immediately. - Contact Our Information Officer
If you have questions about this policy or wish to exercise your data rights, please contact our appointed Information Officer:
Canna Health Shop Information Officer
Email: shop@cannahealthshop.co.za
Website: https://cannahealthshop.co.za/